Program Assistant Intern
Seattle City Light – City of Seattle
Program operations for the Time-of-Use (TOU) initiative — RAID ownership, Asana build-out, and executive reporting.
Led a continuous improvement initiative to redesign RAID governance, improving data accuracy from 70% to 95% and increasing stakeholder update compliance to 80%+.
Standardized risk, issue and decision tracking workflows, reducing manual inefficiencies and decreasing weekly reporting time by 50% while improving real-time visibility for stakeholders.
Collaborated with stakeholders across 7 cross-functional teams to align on program requirements, timelines and deliverables, implementing dependency tracking and milestone monitoring in Asana to enable early risk identification.
Built the program's Asana project boards from scratch and developed executive-level Tableau and Power BI dashboards summarizing milestone progress, risks and dependencies for senior leadership.
Drove process optimization and automation initiatives, identifying workflow improvements that enhanced the operational efficiency and scalability of program reporting.
Supported program governance by coordinating stakeholder meetings, tracking action items and maintaining documentation across 50+ stakeholders to improve execution and accountability.